Privacy Policy
Updated at October 15th, 2024
Clovis (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how yourpersonal information is collected, used, and disclosed by Clovis.
This Privacy Policy applies to our website, and its associated subdomains (collectively, our “Service”)alongside our application, Clovis. By accessing or using our Service, you signify that you have read,understood, and agree to our collection, storage, use, and disclosure of your personal information asdescribed in this Privacy Policy and our Terms of Service.
Definitions and key terms
To help explain things as clearly as possible in this Privacy Policy, every time any of these terms arereferenced, are strictly defined as:
Cookie: small amount of data generated by a website and saved by your web browser. It is used toidentify your browser, provide analytics, remember information about you such as your languagepreference or login information.
Company: when this policy mentions “Company,” “we,” “us,” or “our,” it refers to Heres Consultants, (5rue Robert Estienne, 75008), that is responsible for your information under this Privacy Policy.
Country: where Clovis or the owners/founders of Clovis are based, in this case is France
Customer: refers to the company, organization or person that signs up to use the Clovis Service tomanage the relationships with your consumers or service users.
Device: any internet connected device such as a phone, tablet, computer or any other device that canbe used to visit Clovis and use the services.
IP address: Every device connected to the Internet is assigned a number known as an Internet protocol(IP) address. These numbers are usually assigned in geographic blocks. An IP address can often beused to identify the location from which a device is connecting to the Internet.
Personnel: refers to those individuals who are employed by Clovis or are under contract to perform aservice on behalf of one of the parties.
Personal Data: any information that directly, indirectly, or in connection with other information —including a personal identification number — allows for the identification or identifiability of a naturalperson.
Service: refers to the service provided by Clovis as described in the relative terms (if available) and onthis platform.
Third-party service: refers to advertisers, contest sponsors, promotional and marketing partners, andothers who provide our content or whose products or services we think may interest you.
Website: Clovis’s site, which can be accessed via this URL: clovissolutions.com
You: a person or entity that is registered with Clovis to use the Services.
This Privacy Policy were created with Termify.
What Information Do We Collect?
We collect information from you when you visit our website, register on our site, place an order, subscribe toour newsletter, respond to a survey or fill out a form.
Name / Username
Phone Numbers
Email Addresses
Mailing Addresses
Job Titles
Billing Addresses
We also collect information from mobile devices for a better user experience, although these features arecompletely optional:
Location (GPS): Location data helps to create an accurate representation of your interests, and this canbe used to bring more targeted and relevant ads to potential customers.
Phonebook (Contacts list): Your contacts list allows the platform to be much more easy to use by theuser, since accessing your contacts from the app makes you save tons of time.
When does Clovis use end user informationfrom third parties?
Clovis will collect End User Data necessary to provide the Clovis services to our customers. End users mayvoluntarily provide us with information they have made available on social media websites. If you provide uswith any such information, we may collect publicly available information from the social media websites youhave indicated. You can control how much of your information social media websites make public by visitingthese websites and changing your privacy settings.
When does Clovis use customer informationfrom third parties?
We receive some information from the third parties when you contact us. For example, when you submit youremail address to us to show interest in becoming a Clovis customer, we receive information from a thirdparty that provides automated fraud detection services to Clovis. We also occasionally collect informationthat is made publicly available on social media websites. You can control how much of your informationsocial media websites make public by visiting these websites and changing your privacy settings.
Do we share the information we collect withthird parties?
We may share the information that we collect, both personal and non-personal, with third parties such asadvertisers, contest sponsors, promotional and marketing partners, and others who provide our content orwhose products or services we think may interest you. We may also share it with our current and futureaffiliated companies and business partners, and if we are involved in a merger, asset sale or other business reorganization, we may also share or transfer your personal and non-personal information to oursuccessors-in-interest.
We may engage trusted third party service providers to perform functions and provide services to us, such ashosting and maintaining our servers and the website, database storage and management, e-mailmanagement, storage marketing, credit card processing, customer service and fulfilling orders for productsand services you may purchase through the website. We will likely share your personal information, andpossibly some non-personal information, with these third parties to enable them to perform these services forus and for you.
We may share portions of our log file data, including IP addresses, for analytics purposes with third partiessuch as web analytics partners, application developers, and ad networks. If your IP address is shared, it maybe used to estimate general location and other technographics such as connection speed, whether you havevisited the website in a shared location, and type of the device used to visit the website. They may aggregateinformation about our advertising and what you see on the website and then provide auditing, research andreporting for us and our advertisers.
We may also disclose personal and non-personal information about you to government or law enforcementofficials or private parties as we, in our sole discretion, believe necessary or appropriate in order to respondto claims, legal process (including subpoenas), to protect our rights and interests or those of a third party, thesafety of the public or any person, to prevent or stop any illegal, unethical, or legally actionable activity, or tootherwise comply with applicable court orders, laws, rules and regulations.
Where and when is information collected fromcustomers and end users?
Clovis will collect personal information that you submit to us. We may also receive personal informationabout you from third parties as described above.
How Do We Use The Information We Collect?
Any of the information we collect from you may be used in one of the following ways:
To personalize your experience (your information helps us to better respond to your individual needs)
To improve our website (we continually strive to improve our website offerings based on the informationand feedback we receive from you)
To improve customer service (your information helps us to more effectively respond to your customerservice requests and support needs)
To process transactions
To administer a contest, promotion, survey or other site feature
To send periodic emails
How Do We Use Your Email Address?
By submitting your email address on this website, you agree to receive emails from us. You can cancel your participation in any of these email lists at any time by clicking on the opt-out link or other unsubscribe optionthat is included in the respective email. We only send emails to people who have authorized us to contactthem, either directly, or through a third party. We do not send unsolicited commercial emails, because wehate spam as much as you do. By submitting your email address, you also agree to allow us to use youremail address for customer audience targeting on sites like Facebook, where we display custom advertisingto specific people who have opted-in to receive communications from us. Email addresses submitted onlythrough the order processing page will be used for the sole purpose of sending you information and updatespertaining to your order. If, however, you have provided the same email to us through another method, wemay use it for any of the purposes stated in this Policy. Note: If at any time you would like to unsubscribefrom receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
How Long Do We Keep Your Information?
We keep your information only so long as we need it to provide Clovis to you and fulfill the purposesdescribed in this policy. This is also the case for anyone that we share your information with and who carriesout services on our behalf. When we no longer need to use your information and there is no need for us tokeep it to comply with our legal or regulatory obligations, we’ll either remove it from our systems ordepersonalize it so that we can't identify you.
How Do We Protect Your Information?
We implement a variety of security measures to maintain the safety of your personal information when youplace an order or enter, submit, or access your personal information. We offer the use of a secure server. Allsupplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and thenencrypted into our Payment gateway providers database only to be accessible by those authorized withspecial access rights to such systems, and are required to keep the information confidential. After atransaction, your private information (credit cards, social security numbers, financials, etc.) is never kept onfile. We cannot, however, ensure or warrant the absolute security of any information you transmit to Clovis orguarantee that your information on the Service may not be accessed, disclosed, altered, or destroyed by abreach of any of our physical, technical, or managerial safeguards.
Personnel
If you are a Clovis worker or applicant, we collect information you voluntarily provide to us. We use theinformation collected for Human Resources purposes in order to administer benefits to workers and screenapplicants.
You may contact us in order to (1) update or correct your information, (2) change your preferences withrespect to communications and other information you receive from us, or (3) receive a record of theinformation we have relating to you. Such updates, corrections, changes and deletions will have no effect onother information that we maintain, or information that we have provided to third parties in accordance withthis Privacy Policy prior to such update, correction, change or deletion.
Sale of Business
We reserve the right to transfer information to a third party in the event of a sale, merger or other transfer ofall or substantially all of the assets of Clovis or any of its Corporate Affiliates (as defined herein), or thatportion of Clovis or any of its Corporate Affiliates to which the Service relates, or in the event that we discontinue our business or file a petition or have filed against us a petition in bankruptcy, reorganization orsimilar proceeding, provided that the third party agrees to adhere to the terms of this Privacy Policy.
Affiliates
We may disclose information (including personal information) about you to our Corporate Affiliates. Forpurposes of this Privacy Policy, "Corporate Affiliate" means any person or entity which directly or indirectlycontrols, is controlled by or is under common control with Clovis, whether by ownership or otherwise. Anyinformation relating to you that we provide to our Corporate Affiliates will be treated by those CorporateAffiliates in accordance with the terms of this Privacy Policy.
Governing Law
This Privacy Policy is governed by the laws of France without regard to its conflict of laws provision. Youconsent to the exclusive jurisdiction of the courts in connection with any action or dispute arising between theparties under or in connection with this Privacy Policy except for those individuals who may have rights tomake claims under Privacy Shield, or the Swiss-US framework.
The laws of France, excluding its conflicts of law rules, shall govern this Agreement and your use of thewebsite. Your use of the website may also be subject to other local, state, national, or international laws.
By using Clovis or contacting us directly, you signify your acceptance of this Privacy Policy. If you do notagree to this Privacy Policy, you should not engage with our website, or use our services. Continued use ofthe website, direct engagement with us, or following the posting of changes to this Privacy Policy that do notsignificantly affect the use or disclosure of your personal information will mean that you accept thosechanges.
Your Consent
We've updated our Privacy Policy to provide you with complete transparency into what is being set when youvisit our site and how it's being used. By using our Clovis, registering an account, or making a purchase, youhereby consent to our Privacy Policy and agree to its terms.
Links to Other Websites
This Privacy Policy applies only to the Services. The Services may contain links to other websites notoperated or controlled by Clovis. We are not responsible for the content, accuracy or opinions expressed insuch websites, and such websites are not investigated, monitored or checked for accuracy or completenessby us. Please remember that when you use a link to go from the Services to another website, our PrivacyPolicy is no longer in effect. Your browsing and interaction on any other website, including those that have alink on our platform, is subject to that website’s own rules and policies. Such third parties may use their owncookies or other methods to collect information about you.
Cookies
Clovis uses "Cookies" to identify the areas of our website that you have visited. A Cookie is a small piece ofdata stored on your computer or mobile device by your web browser. We use Cookies to enhance theperformance and functionality of our website but are non-essential to their use. However, without thesecookies, certain functionality like videos may become unavailable or you would be required to enter yourlogin details every time you visit the website as we would not be able to remember that you had logged inpreviously. Most web browsers can be set to disable the use of Cookies. However, if you disable Cookies,you may not be able to access functionality on our website correctly or at all. We never place PersonallyIdentifiable Information in Cookies.
Blocking and disabling cookies and similartechnologies
Wherever you're located you may also set your browser to block cookies and similar technologies, but thisaction may block our essential cookies and prevent our website from functioning properly, and you may notbe able to fully utilize all of its features and services. You should also be aware that you may also lose somesaved information (e.g. saved login details, site preferences) if you block cookies on your browser. Differentbrowsers make different controls available to you. Disabling a cookie or category of cookie does not deletethe cookie from your browser, you will need to do this yourself from within your browser, you should visit yourbrowser's help menu for more information.
Kids' Privacy
We do not address anyone under the age of 13. We do not knowingly collect personally identifiableinformation from anyone under the age of 13. If You are a parent or guardian and You are aware that Yourchild has provided Us with Personal Data, please contact Us. If We become aware that We have collectedPersonal Data from anyone under the age of 13 without verification of parental consent, We take steps toremove that information from Our servers.
Changes To Our Privacy Policy
We may change our Service and policies, and we may need to make changes to this Privacy Policy so thatthey accurately reflect our Service and policies. Unless otherwise required by law, we will notify you (forexample, through our Service) before we make changes to this Privacy Policy and give you an opportunity toreview them before they go into effect. Then, if you continue to use the Service, you will be bound by theupdated Privacy Policy. If you do not want to agree to this or any updated Privacy Policy, you can deleteyour account.
Third-Party Services
We may display, include or make available third-party content (including data, information, applications andother products services) or provide links to third-party websites or services ("Third- Party Services").
You acknowledge and agree that Clovis shall not be responsible for any Third-Party Services, including theiraccuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality or any otheraspect thereof. Clovis does not assume and shall not have any liability or responsibility to you or any otherperson or entity for any Third-Party Services.
Third-Party Services and links thereto are provided solely as a convenience to you and you access and use them entirely at your own risk and subject to such third parties' terms and conditions.
Tracking Technologies
Google Maps API
Google Maps API is a robust tool that can be used to create a custom map, a searchable map, check-infunctions, display live data synching with location, plan routes, or create a mashup just to name a few.
Google Maps API may collect information from You and from Your Device for security purposes.
Google Maps API collects information that is held in accordance with its Privacy Policy.
Cookies
We use Cookies to enhance the performance and functionality of our platform but are non-essential totheir use. However, without these cookies, certain functionality like videos may become unavailable oryou would be required to enter your login details every time you visit the platform as we would not beable to remember that you had logged in previously.
Local Storage
Local Storage sometimes known as DOM storage, provides web apps with methods and protocols forstoring client-side data. Web storage supports persistent data storage, similar to cookies but with agreatly enhanced capacity and no information stored in the HTTP request header.
Sessions
We use "Sessions" to identify the areas of our platform that you have visited. A Session is a small pieceof data stored on your computer or mobile device by your web browser.
Information about General Data ProtectionRegulation (GDPR)
We may be collecting and using information from you if you are from the European Economic Area (EEA),and in this section of our Privacy Policy we are going to explain exactly how and why is this data collected,and how we maintain this data under protection from being replicated or used in the wrong way.
What is GDPR?
GDPR is an EU-wide privacy and data protection law that regulates how EU residents' data is protected bycompanies and enhances the control the EU residents have, over their personal data.
The GDPR is relevant to any globally operating company and not just the EU-based businesses and EUresidents. Our customers’ data is important irrespective of where they are located, which is why we haveimplemented GDPR controls as our baseline standard for all our operations worldwide.
What is personal data?
Any data that relates to an identifiable or identified individual. GDPR covers a broad spectrum of informationthat could be used on its own, or in combination with other pieces of information, to identify a person.Personal data extends beyond a person’s name or email address. Some examples include financialinformation, political opinions, genetic data, biometric data, IP addresses, physical address, sexualorientation, and ethnicity.
The Data Protection Principles include requirements such as:
Personal data collected must be processed in a fair, legal, and transparent way and should only beused in a way that a person would reasonably expect.
Personal data should only be collected to fulfil a specific purpose and it should only be used for thatpurpose. Organizations must specify why they need the personal data when they collect it.
Personal data should be held no longer than necessary to fulfil its purpose.
People covered by the GDPR have the right to access their own personal data. They can also request acopy of their data, and that their data be updated, deleted, restricted, or moved to another organization.
Why is GDPR important?
GDPR adds some new requirements regarding how companies should protect individuals' personal data thatthey collect and process. It also raises the stakes for compliance by increasing enforcement and imposinggreater fines for breach. Beyond these facts it's simply the right thing to do. At Clovis we strongly believe thatyour data privacy is very important and we already have solid security and privacy practices in place that gobeyond the requirements of this new regulation.
Individual Data Subject's Rights - Data Access,Portability and Deletion
We are committed to helping our customers meet the data subject rights requirements of GDPR. Clovisprocesses or stores all personal data in fully vetted, DPA compliant vendors. We do store all conversationand personal data for up to 6 years unless your account is deleted. In which case, we dispose of all data inaccordance with our Terms of Service and Privacy Policy, but we will not hold it longer than 60 days.
We are aware that if you are working with EU customers, you need to be able to provide them with the abilityto access, update, retrieve and remove personal data. We got you! We've been set up as self service fromthe start and have always given you access to your data and your customers data. Our customer supportteam is here for you to answer any questions you might have about working with the API.
California Residents
The California Consumer Privacy Act (CCPA) requires us to disclose categories of Personal Information wecollect and how we use it, the categories of sources from whom we collect Personal Information, and thethird parties with whom we share it, which we have explained above.
We are also required to communicate information about rights California residents have under California law.You may exercise the following rights:
Right to Know and Access. You may submit a verifiable request for information regarding the: (1)categories of Personal Information we collect, use, or share; (2) purposes for which categories ofPersonal Information are collected or used by us; (3) categories of sources from which we collectPersonal Information; and (4) specific pieces of Personal Information we have collected about you.
Right to Equal Service. We will not discriminate against you if you exercise your privacy rights.
Right to Delete. You may submit a verifiable request to close your account and we will delete PersonalInformation about you that we have collected.
Request that a business that sells a consumer's personal data, not sell the consumer's personal data.
If you make a request, we have one month to respond to you. If you would like to exercise any of theserights, please contact us.
We do not sell the Personal Information of our users.
For more information about these rights, please contact us.
California Online Privacy Protection Act(CalOPPA)
CalOPPA requires us to disclose categories of Personal Information we collect and how we use it, thecategories of sources from whom we collect Personal Information, and the third parties with whom we shareit, which we have explained above.
CalOPPA users have the following rights:
Right to Know and Access. You may submit a verifiable request for information regarding the: (1)categories of Personal Information we collect, use, or share; (2) purposes for which categories ofPersonal Information are collected or used by us; (3) categories of sources from which we collectPersonal Information; and (4) specific pieces of Personal Information we have collected about you.
Right to Equal Service. We will not discriminate against you if you exercise your privacy rights.
Right to Delete. You may submit a verifiable request to close your account and we will delete PersonalInformation about you that we have collected.
Right to request that a business that sells a consumer's personal data, not sell the consumer's personaldata.
If you make a request, we have one month to respond to you. If you would like to exercise any of theserights, please contact us.
We do not sell the Personal Information of our users.
For more information about these rights, please contact us.
Contact Us
Don't hesitate to contact us if you have any questions.
Via Email: info@clovissolutions.com
Via Phone Number: +33764494663
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